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    CovioIQ

    Delete your CovioIQ account

    You can delete your CovioIQ account and the data in it at any time. There are two ways to do it: yourself, in the web app or the mobile app, or by asking us.

    Delete it yourself

    1. Sign in at covioiq.com.
    2. Open Settings, then the Security tab.
    3. Choose Delete my account and confirm.
    4. In the mobile app: open More, choose Delete account and confirm.

    Export anything you need first. Deletion from Settings or from the app takes effect immediately and cannot be undone.

    Ask us to delete it

    If you cannot sign in, or would rather we did it, email us from the address on your account. We confirm the request with you before anything is removed.

    Email admin@covioiq.com

    What is deleted

    If you are the only person in your brokerage's CovioIQ account, the brokerage account is deleted with everything in it: contacts, policies, renewals, opportunities, tasks, notes, activity history and uploaded documents, along with your sign-in.

    If your brokerage has other members, only your own profile and sign-in are removed. The brokerage's client records stay with the brokerage, and open tasks you created are handed to an owner or administrator.

    What we keep, and for how long

    • Records we are required to keep by law, such as billing and tax records, typically for seven years.
    • Anonymized, aggregated data that cannot identify you or your clients.
    • Encrypted backups, which expire on their own 30 days after they are made.

    The full terms are in sections 7 and 8 of our Privacy Policy.

    Delete some data without closing the account

    You can ask us to delete specific personal information, such as one client's record, without deleting the account. Email us and say what should be removed.

    Last updated: October 5, 2026